Refund Policy
Thank you for shopping at OVM E-POS. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
1. General Policy
Due to the nature of our digital services and products, we do not generally offer refunds. Once a digital service (like a recharge or social media package) is purchased and delivered, it cannot be returned. All sales are final.
Non-Refundable Items & Services
Please note that certain items and services are non-refundable. This includes, but is not limited to:
- Digital products and services that have been delivered or accessed (e.g., mobile recharges, social media packages).
- POS System Setup Fees: All initial setup and configuration fees for our Point of Sale (POS) systems are non-refundable once the setup process has begun.
2. Exceptions
We may consider refunds on a case-by-case basis under the following circumstances:
- Service Not Delivered: If you paid for a service and we failed to deliver it within the promised timeframe, you may be eligible for a full refund.
- Billing Errors: If you were charged incorrectly due to a technical error on our part, we will issue a refund for the amount of the overcharge.
3. How to Request a Refund
To request a refund, please contact our customer support team within 7 days of your purchase. You can reach us via our contact page or by emailing support@omanvirtualmail.com. Please include your order number and a detailed explanation of the issue.
4. Physical Products
For physical products sold through our e-commerce store, a different refund policy applies. Please refer to the product page for specific return and refund information related to that item. Generally, physical items may be returned within 14 days of receipt if they are in their original, unopened condition.
5. Contact Us
If you have any questions about our Refund Policy, please contact us. We are here to help and ensure you have a positive experience with OVM E-POS.